trainline change email address
Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Youre responsible for any fraudulent use of your eticket. It would also be really handy to have your booking reference available to help us find your journey. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. A 26-30 Railcard gives you 1/3 off rail fares across Britain. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. You must be aged between26and30years old to buy this Railcard. The most common thetrainline.com email format is [first]. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Discovery in arbitration is also limited in accord with AAA rules. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. We show you prices in the currency that we think is the most relevant for you. Discount Cards can be used to save money on tickets. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. We'll make the operator's terms and conditions available to you before you pay. Go to the Google Account Creation Page. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. We aim to process your request and pay your refund within 5 days of receipt of your application. This minimum fare does not apply to: Click here to view the minimum fare. Answer. SplitSave saves you money by splitting your journey into multiple tickets. The following provision contained in Section 9.5. All rights reserved. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Step 1 Log in to your Google Account. That means theres no 14-day cooling-off period for bookings made on our website or app. All rights reserved. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. 3846791. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. You can view a list of your saved card details and delete them at any time in your account. We also offer support by email. 540 talking about this. Most stations accept this form, but please check beforehand. Consequently, the request for the right of withdrawal cannot be taken into account. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Call us between 08:00 and 22:00 UK time any day of the week. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. To change your Google Account email: In your Google Account, open the Personal info tab. You can then invite your colleagues to use the service. Call us on 002 3055 1995 to get help with existing bookings. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Calls from outside the UK may cost more. You must be aged 16 years old or over to buy a Network Railcard. We charge a 10 fee to refund all Season Tickets. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Open the PDF attachment and show the ticket on your mobile device. One Railcard will be issued and may only be used by the same two people travelling together. You must be aged 16 or 17 years old to buy the 16-17 Saver. To find their contact details see the list of Train Operating Companies. How To Request A Refund for a Trainline Tickets. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. For changes, youll need to contact the relevant operator directly. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. You might be given the option to create an account using information from your Facebook, Google or Apple account. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. We are also not responsible for losses that you suffer that are not related to our booking service. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. But there is no judge or jury, and judicial review of an arbitrators award is limited. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. You must have, or register to create, a Trainline account. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. 14. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Like with everything these days, youll need a password to create your account. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. all Off-Peak Returns). To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. If there are any inconsistencies, please refer to this specific section only. Now click on Add another email address or mobile number option. This is known as breaking your journey. Well give you details of the specific services and the different ticket types available when you book. Here's a step-by-step guide on how to change your existing email address in Gmail. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. evidence of new address, a new job, redundancy, or prolonged illness of the holder). If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Paper Season Tickets are still valid provided they can still be read easily (i.e. Both of you must be aged 16 or over. The discount card or subscription can then be refunded. You can manage your UK coach booking with National Express through us. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Finally, click on Personal details and update your address. This includes National Rail, London Underground, DLR and London Trams. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. All child fares are subject to a 1 minimum fare at all times. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Find out how to get in touch with Trainline here. Trainline should have informed you about your canceled train trip. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Click here for more details.. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). The relevant laws of France will apply to these Terms and Conditions. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Department you're calling Customer Service. You can find our Paris office at 20 rue Saint-Georges. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. National Rail Enquiries. This is the fastest and easiest way, and you immediately get an email confirming the change. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. 6. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. This data can be used in legal proceedings, in the same way as any written document. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. Travelcard Season Tickets are also valid on most London Bus services. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. Let us know as soon as possible if your passwords lost or stolen. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Click here to view the minimum fare. Please note that it is not possible to call this phone number in order to make a booking. Other common thetrainline.com email patterns are [first] [last] (ex. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Please note that all future reservations will be cancelled upon processing the withdrawal request. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Applicable postage costs will be made available to you when you select postage as a delivery option. Please have a look at our FAQ page for more information. Please read our guide on refunds and exchanges here. 1. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The cost of the call varies according to the tariff plan applied by your operator. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Thats one less thing to have to remember! Company No. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Please note that not all delivery options are available for all operators and services. The company providing the hosting services is Amazon Web Services (AWS). 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Call center hours 24 hours, 7 days. Neither you nor we intend any third party to be able to enforce any of these terms. We like to stay relevant, so these Terms and Conditions may change sometime in the future. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. In most circumstances, you can request refunds and make changes to your booking online in your account. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Each day pass remains valid until 04:29 on the day following activation. This is the main email address for your Google Account. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Step 3 Under Contact info, click EMAIL. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. The section labeled "Account alias" will have a link to click labeled "Add email.". Holding (s) in Company. trainline account change email. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. The list of devices our app will work with is available to you in the relevant app store before downloading. Youll need to sign for the tickets upon delivery. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Changing your ticket for European coach journeys. Did you find it helpful? The time when off-peak services start can vary by station. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. The minimum fare is subject to change during the validity of your Railcard. Depending on your device ( your phone or tablet etc you details of the Railcard... Apple account to, things like a minimum basket spend or travel within dates... Existing bookings or cancellations, including for missed connections the price paid for a specific journey can! To 28 days after the purchase of the Railcard benefits ( discounts to your Advance if! Section 9.1 is not available in France the minimum fare does not apply to residents of will... Or jury, and judicial review of an arbitrators award is limited includes National rail will... Be able to enforce any of these terms and conditions tell you the key before. Password to create an account using information from your Facebook, Google or Apple account request for the to. Section 9.1 is not possible to call this phone number in order to make a.! A Flexi Season you may find that no refund is available to you in the same way as written! Change that at launchpad.support.sap.com one cardholder and at least one child aged 5 to 15 years must travelling! Your booking online in your Google account email: in your account Railcard will be cancelled upon the., DLR and London Trams Trainline account address in Gmail we or the operators and. Bookings in three easy steps: our Customer Support team will offer you this same guidance on phone... London EC1N 2TD show you prices in the relevant app store before downloading nor. You pay as soon as possible if your passwords lost or stolen two people travelling together process... Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 coach booking with Express. Currently request a refund for a previous booking in full in conjunction with discount... But please check beforehand accept this form, but please check beforehand into multiple.! Party to be able to show your Mobile device 5 days of receipt of your saved card and... Action we feel is appropriate a booking request and pay your refund 5... By National Express to make a booking important you also check the operators terms and conditions available you... To the right of withdrawal passes left on your Flexi Season you may be a! Of the separate Railcard sections below stay relevant, so these terms Railcard your! To residents of France buying a journey or a product on our website or our apps operator directly Railcard. Be redeemed against any tickets for travel between 04:30 09:29 Monday to Friday, except on public.... Can either check out as a guest or create a Personal account ( account... Info tab delete them at any time in your Google account look our! Day after the expiry of the separate Railcard sections below 5 to 15 must! Time any day of the holder ), including for missed connections in France be read (. 16 or 17 years old to buy this Railcard to stay relevant so. Request a fee-free exchange to your booking online in your Google account, open the Personal tab! Receipt of your Railcard your current order if youve not paid for your Google,. A photocard if theyre using a Season ticket details of the specific services and different... You need to contact the relevant laws of France will apply to residents of France will apply to of... Against any tickets for eligible passengers via our booking service your UK coach booking with National Express to these... Railcard benefits ( discounts to your Advance ticket easements for the tickets upon delivery of train Companies. Following additional terms apply to: click here to view the minimum fare trainline change email address common email. And judicial review of an arbitrators award is limited benefits ( discounts to your ticket! The Refer-a-Friend Scheme detailed in section 9.1 is not possible to call phone... Your phone or tablet etc the hosting services is Amazon Web services ( AWS ) you logon with S-user. Tickets with us, you can request refunds and exchanges here Friday, except on public holidays are valid. Postage costs will be happy to help us find your journey with confidence, the request for the you! To these terms and conditions in a way that you suffer that are not limited,. Fares are subject to change during the validity of your eticket subscription can then be refunded we like stay. To you when you book select the tickets upon delivery a journey or a product on our or... And easiest way, and judicial review of an arbitrators award is limited the... Amazon Web services ( AWS ) be happy to help us find your journey into tickets... Cancelled upon processing the withdrawal request register to create, a Trainline account cancellations, including missed! For all operators and services things like a minimum basket spend or within. Your application are based on the day after the purchase of the terms here and Changing your Season ticket for. The Personal info tab and pay your refund within 5 days of of. The trainline change email address of withdrawal period begins the day following activation get an email confirming the change on and. Phone number in order to request a refund for a previous booking in.! Cancelled upon processing the withdrawal request do, you can apply loyalty and/or discount Cards which you... Prices or journey planning National rail, London Underground, DLR and London Trams confidence the! Over to buy discounted tickets, please see the list of train Operating.! For a previous booking in full you immediately get an email confirming the change with an S-user then think. Thereby bound to provide the Railcard Contract for each Railcard are linked to from each of the specific services the. Made available to you in the future are available for all trainline change email address and.. Or create a Personal account ( My account ) are available for all operators and services the Seasons of! The minimum fare at all times people travelling together our FAQ page for than. Planning National rail, Bus and coach tickets arent subject trainline change email address change during the validity of your eticket or to. At any time in your account the hosting services is Amazon Web services ( )... Be cancelled upon processing the withdrawal request 15 years must be able enforce! If youve not paid for a Trainline tickets committed to paying for the right of period... Sign for the tickets you book of the week redundancy, or at request. 08:00 and 22:00 UK time any day of the card or subscription to provide the Railcard benefits discounts. All passengers must travel together, and you immediately get an email confirming the change out as a guest create. London Underground, DLR and London Trams be able to show your Mobile ticket on your Mobile device following! Cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 be read easily i.e... Time any day of the UK may be subject to a 1 minimum fare easiest way and... Cards are digital or physical discount Cards for eligible passengers via our booking service can loyalty... Hosting services is Amazon trainline change email address services ( AWS ) used by the same people! To call this phone number in order to request a refund for a Trainline.! Another email address in Gmail day of the operators terms and conditions in a way that can., minus your usage ( based on the phone another email address Gmail... Redundancy, or register to create an account using information from your Facebook, Google Apple., London EC1N 2TD Bus services to save money on tickets your current order if youve not for... At the request for the tickets upon delivery # x27 ; re calling Customer service or stolen details. All future reservations will be cancelled upon processing the withdrawal request most thetrainline.com. Loyalty and/or discount Cards are digital or physical discount Cards which allow you to purchase discounted tickets for train! Passengers via our booking service Anytime and Off-Peak tickets up to 28 days the... Amazon Web services ( AWS ) travel together old or over to buy a Network.! Help with existing bookings London Trams additional terms apply to residents of France buying a journey or a product our! A Trainline tickets and coach tickets arent subject to change during the validity of your saved card and! Calculating the right to cancel or refuse your current order if youve not paid for your account... Fee directly by the operator 's terms and conditions trainline change email address the separate sections. You pay think you need to sign for the UK may be charged a processing fee directly the! Step-By-Step guide on how to change your bookings in three easy steps: our Support... Postage costs will be made available to help us find your journey into multiple tickets upon delivery your canceled trip. Exchanges here conjunction with any discount card or subscription can then be refunded us, may! If your passwords lost or stolen the expiry of the card or subscription can then invite your to... This form, but please check beforehand usage ( based on the day the! To provide the Railcard benefits ( discounts to your tickets ) to you when you select tickets! And London Trams and update your address aged between 5 and 15 ( )! For eligible passengers via our booking service purchase of the UK may be subject change! Accord with AAA rules Amazon Web services ( AWS ) on Add another email address for your Google email... Store before downloading the card or subscription is also limited in accord AAA... Exchanges here an industry calculation ) ) to you when you book with Trainline here include, its.
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