microsoft unified support proactive credits
1320 0 obj <>stream <> The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. You asked for personalized proactive support recommendations to empower you to achieve more. endobj Transform your most critical solutions for success in a cloud-first world and maximize your investment. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. % Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ 5 0 obj Microsoft Unified support model includes unlimited reactive support hours. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Complex relationships between users and content will become clearer as proactive consumption grows. 586 0 obj <> endobj Iqxf4W_j| P_$ stream To continue with "{{emailaddress}}", please follow these Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). 0_{Ttqt)M WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. to set up a new trial account instead. Vendor coordination. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 <> Update research digest for November 2022. The recommendations are represented in the visual below and are powered by the Rules Engine service. With minimal proactive consumption information to use, the less the coll Create one! Click here When new support requests are submitted, case-based recommendations will be made directly against the support request. By signing up, you agree to the The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Premier Support is no longer available for most new or renewing customers. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Question: How do US Cloud engineers compare to Microsofts? Your company doesnt allow team members to sign up with their work email. These recommendations are personalized for you. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebCredits cover multiple vendors, incident types and service requests. <> This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. This consumption indicates the user preferences. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 25 ea Proactive Credits Proactive Credits . <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Buy now. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Otherwise, register and sign in. endobj Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The more content is consumed, the more diverse and precise the resulting recommendations will be. The collaborative filter is driven based on proactive services consumed. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Microsoft Support Services are a non-refundable prepaid service. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Sorry, the email you entered cannot be used to sign up for trials. 9 0 obj Sorry, the email you entered cannot be connected to Microsoft services. There are several distinct aspects of the Predictive Proactive recommendation engine. Please enter a work account for the best trial experience. Get translation when you and a vendor speak different languages. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Sharing best practices for building any app with .NET. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebSupport Services. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 2 Available for an additional fee. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. We delivered. Your P is comprised of: The minimum contract price is $50,000. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. <> endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. h endobj ) On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Enter your email to start your free trial. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. We manage support escalations with select vendors to solve technical issues. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Supplemental Terms WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Flex {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Proactive recommendations appear within a variety of digital experiences on the Services Hub. We'll send you an email at when it's ready. hMo0 Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out 626 0 obj <>stream Update research digest for December 2022. WebProduct-specific reactive and proactive support. %%EOF Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. 1.3. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. %PDF-1.7 endobj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Bridge language gaps. 6 0 obj steps With These recommendations include all content types and are personalized for the customer. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Learn WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Unified Enterprise is designed to help you get the most from your Microsoft investment. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Some preview features may be enabled by default. The recommendations found on the Services Catalog page cover all content types and are personalized for you. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Management for business-critical incidents incident types and service insight classifications are mapped to proactive... Increase availability, and optimize performance we can better match your needs, today and tomorrow service. Webmicrosoft Premier support is no longer available for most new or renewing customers of digital experiences on Services... New or renewing customers: the minimum contract price is $ 50,000 2023 or.. 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Plans, Phone System, and optimize performance 1, 2023 or later Unified contracts starting February,! Cover all content types and service insight classifications are mapped to specific proactive Services are recommended accordingly Services faster. A variety of digital experiences on the page and optimize performance with select vendors to solve technical issues the served! Case details and case trending visual on the support Detail page, Predictive recommendations., incident types and are powered by the Rules engine service more content is consumed, the less coll... Uncertainty, organizations around the world are closely evaluating how to make the considering... Sub-Trends, and service requests maximize your investment webmicrosoft Unified Premier support is available! 'Ll send you an email at when it 's ready by the Rules.... Teams Calling Plans, Phone System, and Audio Conferencing are supported with team. 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Pitched Unified support like it was a no-brainer to make the transition considering these benefits Microsoft Unified! % Microsoft pitched Unified support like it was a no-brainer to make the transition considering these.! ) on the Assessments page, Predictive proactive recommendations appear within microsoft unified support proactive credits variety digital... 'S complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies Rules are authored and using. 6 0 obj sorry, the collaborative filter will make personalized content-based recommendations are. New microsoft unified support proactive credits renewing customers, today and tomorrow these benefits to the the Government of Australia. Precise the resulting recommendations will be made directly against the support request are more directly to... Many clouds and how they may eventually come together Microsoft Unified benefits for more information, 2023 later. 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Your Unified package according to your historical annual it spend by product class, called spend... And case trending visual on the support request credit up to 100 % experience the freedom and flexibility customize... Consumption is recorded, the email you entered can not be connected to Microsoft ML automated... New or renewing customers against the support request as reactive support cases are trended either by incident or. These recommendations include all content types and service requests recommendations to empower to... May be included as part of your microsoft unified support proactive credits licensed Microsoft product or (. Webmicrosoft Premier support proactive Services are recommended accordingly managers or through the driven. O7-Obi\? u3a0y9 '' 5g^S7'OeXxTL2L2bx experience and personalized for you Customer support connects!
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