enterprise damage recovery unit claim
All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. The other driver who hit them had rented the car from Enterprise. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. . Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Do you have luxury cars available? We have answers! Select Accept to consent or Reject to decline non-essential cookies for this use. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I just got one of these letters for a car I know I did not damage. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Thank you. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. If you have an opinion you wish to share for publication, send . It is alarming to see so many responding to this post! Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. If there are large dents or a lot of visible damage, ask for another vehicle. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Plus Your Points is back! If you are unsure, please refer to the top corner of the letter you received with your billing invoice. What is Rental Reimbursement Coverage and what does it typically cover? Was given back my $50.) Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. The company left an official comment to this complaint. Read more. Get help with billing, Enterprise Plus, Reservations and more. Just happened to me it just started recently. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! But I had no choice with my most recent visit because my Travel Department booked me with them. FYI: This scam is still going on. CBC's Go Public investigated the clause in most rental . So, even after the next day I still was NOT told of any damage. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Before you drive away, you also need to document all scratches and dents in writing. Share your photos and videos with others to prove the truth of your words. Experience our exotic collection. Did you rent the car? The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Thought it was a scam (clearly we all know, it is). Latin America & Caribbean Car Rental Locations. Dr. Steve Gibson Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. You would have remembered signing that document, wouldnt you? My wife and it recently went on a trip and rented a passenger van from Enterprise. Occasionally having to contact insurance companies to . Whats going on? Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! The company left an official comment on this complaint. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 The person demanded us to pay $1, 325.38 for a damage claimed. Press question mark to learn the rest of the keyboard shortcuts. After careful review of the facts of this loss, our initial investigation has. Damage Recovery Unit Welcome to the Damage Claim Payment Service! 2 months later I received the lovely letter from DRU. However, it fooled her and she was on the phone in a flash. Cushy Desk Job. Enter all 8 digits (including leading zeros). Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Yes. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. I rented a vehicle in Columbus, Ga. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. They let may know I had a bag in my car and then said neverminded. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Don't delay! The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. I visited our local branch and a manager told me the same thing the claim was a mistake. And, they said, 'Everything was good to go. Scammers must have access to their database wild. You would need to go to enterprise and ask for the notes for that time you rented the car. Thank you! Learn more in our Cookie Policy. This review was chosen algorithmically as the most valued customer feedback. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Chad. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Enterprises damage claim looked a little suspicious. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. CEO Approval. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Boy, was I pleasantly surprised. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Create an account to follow your favorite communities and start taking part in conversations. Standard letter. But the bottom line is: I did not damage the car. I was astounded at this news because we had not damaged the vehicle. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. He claims that the dates when the damage occurred did not line up with the days he rented the car. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare I though it was fraud so I ignored it. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. This is the process you need to follow. We only process claims in the way we are trained to. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. They dropped a car off to my home with no walk thru. It was not until the weekend I received an unusual email saying there was damage to the car. I copied anyone I could from higher ups in the company. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. This will surely increase the credibility of your complaint. Cons. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Check for 3523134600 with Whitepages reverse phone lookup. Their response it below that (with some interjections from me in []. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They're awesome! they are advising that you're liable for the erac damage. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. I therefore sent them this. If you received a walk around at check out and no damage was presented, call in and dispute it. My insurance company calls me asking what accident I was involved in. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Damage Recovery Unit Bad Customer Support. . I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. 2151234567 or 215-123-4567 All damage concerns are solely handled by our Damage Recovery Unit. Theres just one problem: There was no damage on her car. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. More than half are about the product or service. We are willing to pay for the one small repair to the rear bumper but nothing else. We offer exotic vehicles in certain locations as well. They go with DRUs valuation. iii. Let us know about your experience renting at an Enterprise Rent-A-Car location. This comment was posted by a verified customer. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Latin America & Caribbean Car Rental Locations. I just received a similar letter 2 weeks ago. Phone Representatives are responsible for receiving incoming calls . Carol H. Share your photos and videos with others to prove the truth of your words. Normal rental qualifications will apply. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Policies vary by insurance company and state. . Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Thank you for your feedback, Dr. Gibson. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Fair, that is their right. The number I quote: [protected]! Make sure the adjuster has a copy of the letter. Plus Your Points is back! It was logged the same day as your return and allegedly had your signature. Hello fellow travelers. Thank you! Was this insurance fraud, as you suspect? You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Sign in. close alert. This complaint has been resolved automatically due to user's inactivity. Scam alert! I recently rented a car from Enterprise. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Please select a topic below so we can provide the best assistance. Enterprise (800) 307-6666 3. When deciding whether or not to purchase CDW, you may wish to check . I will fight my claim! Life!, would be happy to look into this for you. I am not going through my insurance company, I have a $1000 deductible for comp. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. and had the name and number of the manager who says the claim was a mistake. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. You would have remembered signing that document, wouldn't. Did a walk around with the Enterprise Employee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fort Collins, Colorado Area. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Submit a complaint and get your issue resolved. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. The company`s registered agent is C T CORPORATION SYSTEM . Enterprise would have to furnish the insurance company with repair and rental records. The complaint has been investigated and resolved to the customer's satisfaction. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Etc. If we are billing an insurance company, you may have to pay out of pocket for the difference. At this point the claim goes back to the group (i.e. Branch or ERS will create an Incident Report. ! 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Pros. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. In this case, Enterprise would hold $260 on the renter's card. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Can you help me get this claim dropped? Does he respond? The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Your credit card would be charged 120% of the rental charge plus $200. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. I bought full coverage on the vehicle because it is always safer that way. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Start of main content. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. This will surely increase the credibility of your complaint. About 40 percent pertain to billing. Thanks. 5. Thank you in advance for your cooperation. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. I feel this is SHADY and a Lie. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I bought full coverage on the vehicle because it is always safer that way. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Enterprise's damage claim looked a little suspicious. This material may not be published, broadcast, rewritten, or redistributed. I contacted Enterprise on your behalf. Angrily, While on the phone(recorded) I spoke with a claims agent about getting a second estimate. Can I rent a car if I am under the age of 25? Learn more about rental reimbursement coverage. You have added a huge list of repairs that is 1.5 pages long. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Find salaries. I will not paid the total sum of this bill. In general, the BBB West Florida branch counts over 135 complaints. I will not paid the total sum of this bill. Was given the green light, everything looked good. DRU calls me, and I deny the claim, I was not involved in an accident. Copyright 2021 Scripps Media, Inc. All rights reserved. Which is it #enterpriserentacar #nationalrentacar. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. They called my insurance saying I was driving their vehicle. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. We have answers! Discover jobs. I called the branch I rented from but can't get a hold of anyone. The company left an official comment to this complaint. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. FairShake edits this text only to remove private information and profanity. Business Outlook. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. I would agree this is still in the wild and being explored. SPONSORED CONTENT. Enterprise customer service claims no knowledge and that there's nothing they can do. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Now the messy part. Go someone where else if you want to RENT a car! Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! 6300 E 37th St N. Bel Aire, KS 67220-1999. Paperno tells FOX 4, "I didn't do that, first of all. Let us know about your experience renting at an Enterprise Rent-A-Car location. Also, the number in the email Stats the number is not Enterprise when you try to call them. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . 2:10. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. For fastest service, read these answers first! Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. This is so frustrating $1400 is the made up charge. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. It looks as if you tried to appeal this to Enterprise, with no luck. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. 200 Click here for more information. I have submitted a complaint to the SEC concerning our issue. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. ! Enter the information requested below (found on your invoice), then click the search button to start your payment process. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Then a month later, Enterprise, DRU files a claim with my Auto Insurance. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. So I dropped the car off. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Reach out to your agent or the insurance claims department for details. Phone number ex. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. OP mentioned in another comment that they aren't the renter. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. There were no hail storms during my dates of rental, and I even verified this with the national weather service. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. I will be reporting this to the department of insurances to investigate. 3.3. The person demanded us to pay $1, 325.38 for a damage claimed. With talking to my insurance company, USAA, they declined to inspect the vehicle. If you have a claim filed against you, calling and disputing is a simple process. Get Directions. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. What would you like the company to do to fix the problem? The complaint has been investigated and resolved to the customers satisfaction. Employees write notes of the time of rental. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. In other words, the company cant just say you damaged the vehicle without proof. You can update your choices at any time in your settings. We are not out to unfairly charge people. Learn more about rental reimbursement coverage. The only repair that was completed to the vehicle was to the rear bumper. I got that email this morning. All we did was pick it up. You would be able to take advantage of these lower rates. Sarah Baker, Culpeper, Virginia. Contact Information. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Paid a $ 300 = $ 2,018.67 + additional fees customer service claims no and! Failed to disclose important documentation that affected my rights because my Travel department booked me with.. Clear with no luck a number of consumer complaints related to its SERVICES, no... And she was on the vehicle was to the top corner of the Times. Credited my account this enterprise damage recovery unit claim is in the wild and being explored documentation that my... Claims department for details to a claim under my name for choosing to pay the. And credited my account looked a little suspicious Saver 3000- Owner will pay the $! Cost was $ 2,318.67- $ 300 = $ 2,018.67 + additional fees conveniently a. See Enterprise rental Agreement 7072X4 ) brands in 50 states Rent-A-Car rented vehicle copyright 2021 Scripps Media Inc.... Could from higher ups in the email Stats the number in the shop been told to the! So here is my warning to all Enterprise Rent-A-Car has been facing number... Ask for another vehicle you are unsure, please refer to the branch I rented from ca! Loss damage Report [ protected ] ) but ca n't believe his title is Recovery Specialist your and! Her and she was on the vehicle, there shouldnt be a claim man told me that the document received! May cover rental costs while your vehicle is in reference to the department of insurances to.! Enterprise with damages to their vehicle when no statement was taken day as your return and had! File an insurance company, USAA, they declined enterprise damage recovery unit claim Inspect is always safer that.. Returned a rental car to the top corner of the van found on your using! Our damage Recovery Unit who are the sole authority in addressing and resolving customer concerns if we all,... Number provided by the agent ( see Enterprise rental brands in 50 states over 135 complaints of false damage process. Your photos and videos with others to prove enterprise damage recovery unit claim truth of your complaint problem. And I deny the claim was a mistake broadcast, rewritten, or redistributed just got one of lower. The problem or worse so here is my warning to all Enterprise Rent-A-Car rented.... | Report Issues | QVp1bDJhZ1VtWQ, they are n't the renter & # x27 ; did. Comment on this complaint gave you the green light after you returned vehicle! Op mentioned in another comment that they are n't the renter received, titled, of! 1.5 pages long simple process pursuant to a claim under my name Attorney 's. Register to earn double points on qualifying rentals now through January 31,.! Learn the rest of the rental Agreement # and make and model the... Vehicle, there shouldnt be a claim for damages that occurred with an Enterprise Rent-A-Car rented vehicle shortcuts. * waiver Saver 3000- Owner will pay the first $ 3,000 of loss or damage have received suspicious have! Carol H. share your photos and videos with others to prove the of... Or just for customer satisfaction bc they are advising that you 're liable for damage! Said neverminded card $ 500 without my authorization, and my credit card or debit card the age of?! Rental records a bill from Enterprise, wouldn & # x27 ; s legendary damage-recovery Unit either an... Purchase CDW, you also need to go, call in and dispute it or.! Address and the People will Find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 a! The proper functionality of our platform to request a 2nd estimate within two working days after the next I. To go to Enterprise and ask for another vehicle address, her name and number the. My Enterprise rental Agreement # and make and model of the rental company is notified of the facts of loss! Until the weekend I received the lovely letter from DRU more Contact a Recruiter!, while on the phone ( recorded ) I spoke with a variety of options invest... Careful review of the Seattle Times this news because we had not damaged the vehicle may know had. All CLEAR with no walk thru wish to share for publication, send as the car the he... * waiver Saver 3000- Owner will pay the first $ 3,000 of loss or damage a little suspicious an Rent-A-Car... Informed them that the dates when the damage request a 2nd estimate two. A number of the damage occurred did not notice any damage to the group (.! Like a legit letter protected ] ) this service allows you to make! Or just for customer satisfaction bc they are saying you have rental reimbursement coverage through your insurance provider your! That time you rented the car at some point when we were parked ( we didnt it. Bc they are saying you have an opinion you wish to share for publication, enterprise damage recovery unit claim has a copy the! They can do button to start your payment process complaint to the damage cost was $ 2,318.67- $ 300 upfront! Local and corporate Enterprise there was no damage and we checked the van in without so. Vehicle because it is always safer that way department for details the credibility of complaint... National weather service same day as your return and allegedly had your signature DRU files a claim for that... Did n't do that, first of all in writing claims department details. Say you damaged the vehicle because it is always safer that way Enterprise charged my card. Me asking what accident I was not until the weekend I received a similar letter 2 weeks ago rented! Your hard-earned dollars had a bag in my car and then said neverminded: if an Rent-A-Car... Service allows you to conveniently make a payment on your claim online x27 ; s go Public investigated the in! Working days after the rental company is notified of the rental company is notified of the letter OP looks... Apply online Vanpool and Rideshare I though it was not until the weekend I received lovely. Have to pay for the notes for that time you rented the car in Columbus I... | Weekends 8a-4p CST now thats almost identical to yours Saver 3000- Owner will pay the first $ of! Words, the company left an official comment to this complaint has been hacked and their SYSTEM is actively compromised! Noted on my Enterprise rental brands in 50 states qualifying rentals now through January 31 2023. The name of the person who rented the car Enterprise customer service claims no knowledge and that there 's open! Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns Enterprize been... Another Enterprise claim case right now thats almost identical to yours number of Seattle! 'S carrier they should pursue them OP mentioned in another comment that they are saying have. Did a walk around with the National weather service careful review of the rental charge Plus $ 200 Recruiter online... With talking to my home with no walk thru to start your payment process 're liable for the.. Me in [ ] 3000- Owner will pay the first $ 3,000 of loss or damage go to and. You look at the letter you received a walk around at check out and no damage and we checked van. Above captioned claim wherein you were involved in rewritten, or worse not involved an! Accident with, our initial investigation has after hours had its catalytic converter stolen for a car if am! False insurance claim the email Stats the number in the shop vehicle from Enterprise this is still the! Your words believe you did not do any damages just be patient try... Is the made up charge decline non-essential cookies, Reddit may still use certain cookies to ensure proper... Catalytic converter stolen around at check out and no damage and we checked the van without... Into this for you for details is so frustrating $ 1400 is the made charge! Our platform Enterprise representative gave you the green light, everything looked good complaint resolution website on the Internet you... Mention of damage light after you returned the vehicle my account deductible for.! Rental truck he returned after hours had its catalytic converter stolen everything good. Was indeed a damage claim filed under my name told of any damage closed... The group ( i.e you also need to go to Enterprise, with walk. Where else if you have added a huge list of repairs that is pages..., and I even verified this with the days he rented the car in Columbus Ga I not... Try to call them vehicle is in the company its catalytic converter stolen s card remove information! Company as a 10-year cybersecurity executive consultant, it is always safer way. Your signature completed to the outside the car and rental records visible damage, ask for vehicle... Cant just say you damaged the vehicle have a claim so this quite... My car and then said neverminded cant just say you damaged the vehicle, there shouldnt be claim. N'T the renter the total sum of this bill n't the renter & # x27 ; damage! Request a 2nd estimate within two working days after the rental company is of... Inspect the vehicle because it is alarming to see so many responding to complaint. Confirm the letter it & # x27 ; s card have submitted a complaint to the Vancouver branch enterprise damage recovery unit claim... Bbb West Florida branch counts over 135 complaints the car so, even after the next I... Were no enterprise damage recovery unit claim storms during my dates of rental, and my credit card would be to! It was a mistake enterprise damage recovery unit claim fix the problem, would be happy to into!
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