how to get a refund from viking cruise
(I will also add that I had only good experiences with Viking's customer service and their phone reps.). Can I get my 173,116 Chase Ultimate Rewards points refunded? We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The card was not charged. <> more. But all was not lost. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Plus, the ride to the airport cost us $49.00 each. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. After 24 months, if you are unable to use your. Stanley Keyles looks at the Viking River Cruise website. Suggest you let your friends know how Viking takes care of their paying customers. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. The cruise was cancelled!!!!!! If they got enough complain, they might open an investigation. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. You have to fly in via the UK only'. A: Viking should fully refund your cruise. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Business Started Locally: 1/1/1997. I wouldnt have. The booking must be cancelled before applying for a refund. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Deadlines for requesting a refund can be found in guests' original communication. 2. Further, Viking added that "non-compliance . I would not even give a score of 1. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Or it could have fixed the problem quickly when she raised her concern. Wheres the refund? *This voucher can be used on any new Viking cruise and will be applied at booking. Help! Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. 60% of Full Fare. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Ask yourself: Why is it doing this? I will certainly take your advice and write the State of California. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Then what? They have used them quite a few times. Its been eight months. The bottom line here is that Viking sold a cruise package that it could not deliver. We appreciate the opportunity to respond, and hope to hear from you soon. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Free shipping for many products! We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. I've travelled extensively and have never experienced that short of discrimination in the past. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). I can't get a response to my messages. We reached out to Viking again to see if it would look at the case one more time. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Viking refuses - saying it was paid with vouchers. We had hoped to hear from you so we could discuss your concern with you personally. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. CC Help Jenn Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Can a vacation rental host cancel my stay and keep my money? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. 85% of Full Fare. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Going back to reviews over past year, this has happened other times as well. Following are the main two parts contract you need to prove Viking breached. Not exactly our idea of an "active" vacation. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. We both have autoimmune conditions. I would not recommend Viking River Cruises to anyone. #1. But all of these excursions last only one and a half to two hours per day. He paid Vantage $18,536. The representative promised to get back to Keyles. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Location of This Business. So Fosse had no way of knowing how they were calculating the percentage. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Can I get a refund for my Marriott Vacation Club Points? Fosses case is a borderline one, when it comes to travel math. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). 6. We had booked the Romantic Danube cruise Aug of 2020. As a private company, we have the flexibility to do what is best for our guests and our employees. Viking Line Abp, org. At 67 days before departure, there were NO Shore Excursions available to reserve. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. At 60 days, there were NO Shore Excursions available for reservations. operators in regard to the cruises described herein. We will NOT be going to Iceland with Viking as we had planned. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. $10.00 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Cookie Settings/Do Not Sell My Personal Information. It's not a big deal and we always make the best out of the bad river. We're looking forward to sailing with them in June. Texas. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Free shipping for many products! The cruise line offered her future cruise vouchers worth 125 percent of her fare. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Started June 21, 2021, By But whats this $452 bill? If you have a facebook account, Viking has a page there. We were talked into buying insurance for $1500. Its been a month and they have not called. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Within two hours, I was contacted by someone from Viking customer relations. Stay current with special offers, news and destination-focused content. . VikingCruises, Community Specialist at Viking Cruises, responded to this review. Viking should not sell a product that it cannot convey. read more, We booked a cruise which included Turkey. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. endobj Once you're a member . Sorry. You can find these in the 'Good to know' section. And I'm urging everyone who got shafted to do the same. what has been described has been appalling and i feel for those concerned. Powered by Invision Community. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. We were talked into buying insurance for $1500. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Viking was threatening to leave us in Iceland. We paid $1325. Youll also connect with other readers who want to make the world a better place. Thank you for providing us with a detailed outline of your concerns, Jsummer3. No refund, no pro-rated reimbursement for pre-paid services. Get the answer in writing if possible. Claire and Stanley Keyles planned a dream vacation for June 2020. endobj Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. If a cruise is . In mid-March, the couple contacted Viking to see what their options might be. But by then, the price increase had claimed the voucher plus an extra $628. In her view, shed given Viking an interest-free microloan for a year. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Posted Saturday at 06:49 PM. Raise prices. Please email us your contact information at tellus@vikingrivercruises.com so we can call you.
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